FAQ

You can get any Experience through our Book button on the website or, if you prefer something personalized, by contacting our Team by filling out the contact form.

Please check availability through our booking engine. However, you can call or send an email the day before or on the day itself to ask about availability.

You can change your booking at any time, subject to availability at the time.

The meeting point is at our store in Cascais Marina:
Cascais Marina
Store 122
2750-800 Cascais

The meeting point may be changed to the main boarding pier at Cascais Marina, next to the Reception. Should this change occur, it will be communicated in advance to one of the contacts you provide us with when making your booking.

It is recommended that you arrive at the meeting point 15 minutes before your experience is scheduled to begin, in order to complete all check-in procedures and avoid delaying the start of your experience.

The duration of your experience corresponds to that indicated in your booking (e.g. 1 hour, 2 hours, etc.).

Experiences are organised on a daily basis and according to a pre-established schedule, which must be strictly adhered to by the Customer.

If the Customer is late and does not start their experience at the scheduled time, the duration of the experience will correspond to the difference between the delay and the time initially booked.

Ocean 45 requests special attention in respecting the reserved times, as there may be someone waiting for another experience to begin immediately after your experience.

Failure to show up at the meeting point on the reserved date and time will result in the loss of the right to participate in the programme as well as the loss of the right to a refund. In this case, you may contact us to check if there is an alternative time slot available on the same date or the following day, although Ocean 45 makes no commitment in this regard

If you are delayed, please contact us using any of the contact details provided in your booking confirmation document

Yes. The Customer is entitled to a refund whenever the experience is cancelled by Ocean 45 (which may happen in cases of force majeure or circumstances beyond Ocean 45's control). It is also possible to request a refund provided that the request is made by the Customer, 15 days prior to the date of the experience, by email sent to: booking@ocean45.com .

Yes, to do an Experience with a Gift Card, you'll need to book it by sending an email to booking@ocean45.com , contacting us by phone (+351 910 454 575 – cost of a call to the national mobile network) or WhatsApp, or directly at our office in Cascais Marina. Bookings made using a Gift Card are subject to availability, and the Gift Card indicates the programme or amount that was offered. To ensure that the Experience takes place on a date and time that suits you, we would recommend that you make your booking around 15 days in advance of your desired date and time.

Our Gift Cards are valid for a period of two years from the date of issue (as stated on the Gift Card). After two years, the Gift Card automatically expires. We recommend checking the availability of Experiences and their schedules in advance, as some programmes are not available throughout the year. This information can be found in the respective programme or by contacting us.

Yes, activities take place throughout the year. Ocean 45 may occasionally cancel some activities due to weather conditions or in cases of force majeure. In such cases, the amount paid for the Experience that was not carried out due to these circumstances will be refunded.

The period between sunset and sunrise is considered night navigation.

Night navigation on jet skis is expressly forbidden.

It is recommended that you wear comfortable clothing suitable for the weather conditions on the day of the boat tours, as well as sports or nautical footwear, preferably with white soles. For the Experiences, particularly the sporting ones, we recommend wearing swimsuits and wetsuits. You can bring your own wetsuit or rent one from Ocean 45. Please also bring a beach towel to dry yourself after the Experience.

Regarding the use of safety and rescue equipment, Ocean 45 provides each user of the Sports Experiences with a life jacket and a protective helmet.

It is advisable to wear sunglasses and sun cream with an adequate protection factor.

Please inform us in advance if you have any physical limitations or health conditions, as the tour or activity may not be suitable for you.

Yes. All sports experiences are carried out in a maritime environment, so it is mandatory to know how to swim.

In the event of a dispute, consumers may appeal to an Alternative Dispute Resolution Entity for consumer disputes:

Lisbon Consumer Conflict Arbitration Center

Address and contacts:
Rua dos Douradores, 116, 2º – 1100-207 Lisbon;
Tel: +351 218 807 000 / Fax: +351 218 807 038
Web: www.centroarbitragemlisboa.pt
More information on the Consumer Portal at: www.consumidor.pt