FAQ

You can purchase any Experience through our Book button on the website or, if you prefer something personalized, by contacting our team by filling out the contact form.

Please check availability through our booking engine. However, you can call or send an email the day before or on the day itself to ask about availability.

You can change your reservation at any time, subject to availability at the time.

The meeting point is at our store in Cascais Marina:
Cascais Marina
Store 122
2750-800 Cascais

The meeting point may be changed to the main boarding pier at Cascais Marina, next to Reception. If this happens, we will notify you in advance to one of the contacts you provide when making your reservation.

It is advisable that you arrive at the meeting point 15 minutes before your experience starts, to take care of all check-in procedures and not delay the start time of your experience.

The duration of your experience corresponds to that stated in your reservation (example: 1 hour, 2 hours, ...).

The experiences are organized by day and according to a previously established schedule, which must be punctually adhered to by the Client.

If the Customer is late and does not start their experience at the scheduled time, the duration of the experience will correspond to the difference between the delay time and the time initially booked.

Ocean 45 asks for special attention in respecting the reserved times, as in the time slot following your experience someone may be waiting for another experience to start.

Failure to appear at the meeting point, on the date and time reserved, will result in the loss of the right to the program as well as the loss of the right to a refund.

In this case, you can contact us to check if there is an alternative time, on the same date or on the immediately following day, although without any commitment from Ocean 45.

In the event of a delay, please contact us using any of the contact details provided on your booking confirmation document.

Yes. The Customer has the right to a refund whenever the experience is canceled by Ocean 45 (which may happen in cases of force majeure or circumstances beyond Ocean 45's control).

It is also possible to request a refund as long as the request is made by the Customer, 15 days in advance of the date of the experience, by email sent to the email: booking@ocean45.com .

Yes, to carry out an Experience with a Gift Card you must make a reservation by sending an email to booking@ocean45.com , contacting us by phone (+351 910 454 575 – cost of a call to the national mobile network) or by WhatsApp, or directly at our store in Marina de Cascais.

Reservations made using a Gift Card are subject to availability, and the Gift Card indicates the program or amount offered.

To ensure that the Experience is carried out on a date and time that suits you, we recommend that you book approximately 15 days in advance of the desired date and time.

Our Gift Cards are valid for one year from the date of issue (according to the validity period stated on the Gift Card). After one year, the Gift Card automatically expires.

It is advisable to check the availability of the Experiences and their respective times in advance, as some programs do not take place throughout the year. This information can be found in the respective program or by contacting us

Yes, activities take place throughout the year.

Ocean 45 may cancel any of these experiences due to weather conditions or in cases of force majeure. In this case, the amount paid for the Experience not carried out due to these circumstances will be refunded.

The period between sunset and sunrise is considered night navigation.

Night navigation on jet skis is expressly prohibited.

It is advisable to wear comfortable clothing suitable for the type of weather on the date of the boat trips, as well as sports or nautical footwear, preferably with white soles.

For the Experiences, particularly the sports ones, it is advisable to wear swimsuits and wetsuits, which you can bring your own or rent from Ocean 45. Also bring a beach towel to dry yourself off after the Experience.

Regarding the use of safety and rescue equipment, Ocean 45 provides each user of the Sports Experiences with a life jacket and a protective helmet.

It is advisable to wear sunglasses and sun cream with an adequate protection factor.

Please inform us in advance if you have any physical limitations or health conditions, as the tour or activity may not be suitable for you.

Yes. All sports experiences are carried out in a maritime environment, so it is mandatory to know how to swim.

In the event of a dispute, the consumer may resort to an Alternative Consumer Dispute Resolution Entity:

Lisbon Consumer Conflict Arbitration Center

Address and contacts:
Douradores Street, 116, 2nd – 1100-207 Lisbon;
Tel: +351 218 807 000 / Fax: +351 218 807 038
Web: www.centroarbitragemlisboa.pt
More information on the Consumer Portal at: www.consumidor.pt